1. Company Information

2. Data We Collect

• Contact details (name, email, phone, business info) submitted via forms.
• Information provided when booking consultations (via Calendly).
• Website analytics (Google Analytics, cookies, IP addresses, browser type).
• Communication data (emails, chatbot interactions).

3. Purpose of Data Processing

• To respond to inquiries and provide our services.
• To schedule consultations and manage projects.
• To send service-related communications.
• To improve our website, marketing, and customer experience.

4. Legal Basis

We process your data based on:

• Consent (forms, cookies, newsletters).
• Contractual necessity (when delivering services).
• Legitimate interest (analytics, security, fraud prevention).
• Legal obligation (accounting, invoicing).

5. Data Sharing

We may share limited data with trusted third parties:

• Calendly (scheduling tool).
• Google Analytics, Facebook Pixel (marketing & analytics).
• Accounting and invoicing providers.

6. Data Storage & Security

• Data is stored on secure servers.
• We retain data only as long as necessary for its purpose or as required by law.

7. Your Rights (GDPR)

You have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion ("right to be forgotten").
• Restrict processing.
• Request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at contact@lumenat.io

8. Cookies

We use cookies for analytics and marketing. You can accept or reject cookies via the cookie banner.

9. Changes to Privacy Policy

We may update this Privacy Policy. Updates will be published on this page.